In order to use our Services, you agree to these terms. Please read them carefully.
In order to enter into this TOS on behalf of a ShahanPRO team or any other legal entity, you must have a legal authority to engage the certain entity to this TOS. In this case the term “You” or “Your” refers to the company or entity itself.
By using our services you agree to the below-established terms:
If you don’t abide to the above mentioned terms, ShahanPRO has the authority to suspend or close cooperation with Customer. Even if there is a sign of misconduct, violation of TOS, fraudulent activities or payment, you will be served with the same restrictions without further notice.
ShahanPRO has the authority to reshape, adapt, delay, or completely exclude a Service, due to any reason of their choice in any time of their finding.
ShahanPRO administers gross-up calculation to each transaction. More exactly, every payment must be submitted in clear funds, without any set-offs or deduction amount. Furthermore, each payment must be free of taxes, levies, imports, duties, charges, fees, or any other withholdings of any type in the present time. If you are under obligation to make any such payments, you are bound to pay ShahanPRO any additional fees which are necessary to reach the full amount you should have paid by the agreement.
To place an Order, a Customer is required to provide every necessary information clearly stated on the Order Form or via Contact Sales. The required information is described and explained in detail in the ShahanPRO Quality Policy.
A particular Order may be cancelled only if it hasn’t been engaged by a performer. So, once a performer undertakes a project, there is no possibility for erasure, or a refund of credits. In order to cancel an Order, you should contact ShahanPRO Contact Sales at order@shahan.pro or messengers.
Although ShahanPRO provides you with the estimated time for a Service finalization, it doesn’t guarantee you the exact delivery time. More exactly, you are not entitled to reject a delivery because of a delayed project or delivery time. Once the work is ready for a review, you will get a message to your email by Sales Manager with fully completed material.
Once you have received the email notification for the project complement, you as a Customer, have strictly 120 hours (5 days) to review the Completed work. However, if you don’t complete this step during 120 hours (5 days), the Completed Works automatically are declared as “Approved”. Once this step is completed, simultaneously the Performer gets paid for his/her work.
Once “Approved”, you lose the authority to require a revision, adjustment, or a refund for your materials.
Once we get your rejection, the procedure consists of a quality audit by your argued comments. Usually, our team provides you with a response in one business day. If the quality audit turns up in your favor, more exactly determine that the Completed Works don’t meet the requirements stated in the Order, you as a Customer will be esteemed to redo the order. Furthermore, you will be granted with the possibility to cancel your Order and get refund of your funds.
Your source content and translated materials are enclosed to potential Performers which are entitled to provide you a Service. This means that all potential Performers have the right to review your materials in order to decide if they are willing to undertake the Order.